I'll get back to that point in a second, but first: I was giving a tour for Marquette's Office of Undergraduate Admissions today to a guy from the northern suburbs of Chicago (go figure). He said that one of the reasons that he wanted to check out Marquette University and why he's never even thought to go visit Loyola Chicago is because "Marquette is everywhere. I mean, you guys advertise on Facebook and you're on Twitter and stuff."
The Chris Brogan blog really reminds me about this. Why does Marquette use social media? My answer- because Marquette knows how to use social media and their message on social media matches their in person message. MU's social media is very mission driven and provides news and advertising that relates well to what is happening on campus, as well as advertising to students who very much appreciate hearing about the school through these non-traditional routes.
The Office of Undergraduate Admissions prides itself on personal tours and great service. One of the things that we have been doing for three years now is creating Facebook groups for prospective MU students where tour guides answer their questions. I think this is a great way to connect what the office does in real life to what they do on social media.